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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Rie Ciarlanto Shanahan

Rie Ciarlanto Shanahan

November 22, 2023

5  out of  5 rating by Rie Ciarlanto Shanahan
"We have been with Colleen's State Farm agency since 2016 and I must say, we are very pleased with the level of professionalism and courtesy she and John and Kyle treat us with, time and time again! It feels as if we have known them for a much longer time and I enjoy a very reassuring level of comfort when dealing with them. This is so foreign to me, as compared to the agency I left to join State Farm. All I can say is that I wish I had come to them far, far sooner! UPdate: Nov. 2023 When that tornado hit our community back in August of this year, our house was one of the 3 or 4 "Lucky" ones that had a tree fall on it. Our wonderful insurance agents at Colleen Higgins agency helped us through this catastrophe and we are so grateful for their guidance and help. Things moved along fairly quickly, damages were repaired, and our insurance paid for almost all of it, minus the deductible. We are so impressed with State Farm and the Higgins' agency!! Very happy we are with them, and for us they rate a 10 out of 10!"
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Marie Robb

June 7, 2023

5  out of  5 rating by Marie Robb
"Colleen has been my agent for more than 20 years. Colleen, Jack, and Kyle provide excellent service. Always friendly and helpful. Always promptly answering the phone and calling me back. Always answering my questions and quickly e mailing me needed forms and insurance cards. Very professional and responsive."
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lainie williamson

March 22, 2022

3  out of  5 rating by lainie williamson
"Never heard back from them"
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Melanie Suarez

June 22, 2021

5  out of  5 rating by Melanie Suarez
"My fiancé has been insured with Colleen Higgins and her family at State Farm for over ten years. When I finally purchased a vehicle, I was introduced to the Higgins family and I couldn't be any happier with the services they provide. They are very knowledgeable, professional, and always quick to respond. They informed me of how I could get the best rate and I was very pleased with my savings! If you are looking for insurance, then Colleen is definitely the person you need to call!"
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Ashley Marie Ballantine

May 21, 2021

5  out of  5 rating by Ashley Marie Ballantine
"Kyle was so helpful when I was trying to add renters insurance to my policy. He was kind and took the time to explain all my options and made me feel so comfortable with the policy I chose. Always a pleasure with these guys!!! Thanks for all you do"
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Kim R

October 19, 2020

5  out of  5 rating by Kim R
"My husband has been with State Farm for so long. And he put our son on our plan, who is now on his own plan & has an unbelievable rate considering he's only 24yrs old! Kyle is absolutely fantastic. Used 2 deal with everything thru his dad but he passed us to him & i could not be happier! He calls back right away, has even contacted us on a holiday to make sure we were aware of something on our policy. Fantastic insurance company, family oriented 4 sure!"